© 2025. All rights reserved by CrazyWin
These Terms and Conditions along with other documents located at www.crazywin.com
(the “Website”) are
a binding legal Agreement between Sweepfactory LLC, a legal entity registered under the laws of the
state of Delaware under registration number 10061076 at: 251 Little Falls Drive, Wilmington, New
Castle, 19808 (the “Company”) and a User who installs, accesses, uses or interacts with the Website.
If a User disagrees with any of the provisions outlined in these Terms and Conditions, a User must not
install, access, use or interact with the Website.
If a User disagrees with any of the provisions outlined in these Terms and Conditions, a User must not install, access, use or interact with the Website.
By using the Website, by creating an account, or by clicking “I accept”, a User represents, warrants,
and accepts the following:
1.1. The Website and Services are operated by the Company and offered to you for your personal, non-commercial use and entertainment. The Games and the Services are not intended to be, and do not involve real-money gambling. Games do not allow the deposit of any real money and no money or purchase of anything is required to access the Website or play the Games.
1.2. The Website offers a number of freemium games (the “Games”) that allows a User to play for free, using the Gold Coins
1.3. By registering a User Account, a User is granted a non-exclusive, revocable, royalty-free and non-transferable license to access the Games and receive and use Gold Coins and Crazy Coins.
1.4. By accepting this license, a User shall agree that:
(i) Coins are licensed, not sold to a User. A User has no ownership or other property interests, and will not acquire any ownership or property interests, in the Coins at any time;
(ii) Coins have no actual cash value. Any value or amount associated with the Coins during gameplay must be used solely for gameplay.
(iii) A User has read and understood in full the Company's sweepstakes rules and guidelines.
(iv) The Company reserves the right to declare participation in a Game void, partially or in full, if, in our sole discretion, we deem it obvious that there was an error, mistake, misprint or technical error on the paytable, win-table, minimum or maximum stakes, odds or software.
(v) If a User is incorrectly awarded any Coins or prizes as a result of (a) any human error; (b) any bug, defect or error in the Service; or (c) the failure of any Games to operate in accordance with the rules of the relevant game, then the Company will not be liable to award a User any such Coins or prizes and a User agree that any such Coins or prizes that have been awarded in error to a User Account will be voided.
(vi) The Company retains absolute discretion in the event of a discrepancy between the result showing on a user's device and the server software. Such discretion includes the authority to recognize the result showing on the server software as the official and governing result.
(vii) A User's license to have, receive, use, or redeem (as applicable) Coins is revocable by the Company at any time for any reason. Games offered via the Website may have their own rules which are available on the Website for your review. It is your responsibility to read the rules of a Game before playing. You must familiarise yourself with the applicable terms of play and read the relevant rules before playing any Game.
1.6. The methods of using the Website and the Services, including a personal computer, mobile devices, as well as other types of software and / or equipment, do not affect the scope of the Terms.
1.7. You represent, warrant and agree that your use of the services of the Website complies with all applicable laws, statutes and regulations. It is not the Company's intention to provide Services in any manner contrary to applicable law in your jurisdiction. The Company shall not be liable for any illegal or unauthorized use of the services of the Website.
2.1. The Services, the Website and any Games are only available to Users over 21 years of age or any higher minimum legal age of majority as stipulated in the jurisdiction of residence of a User.
2.2. The Company does not permit Users to access and use the Website from the territories of Connecticut, Delaware, Idaho, Kentucky, Louisiana, Maryland, Michigan, Montana, Nevada, New York and the state Of Washington and West Virginia.
2.3. The Website and any Games shall be used only for personal amusement purposes.
2.4. The participation in Games or use of the Website on behalf of other persons is not permitted.
2.5. The purchase of any coins shall not be tainted with illegal activity.
2.6. No coins, objects or features of the Games or Services of the Website available to a User shall be traded for value, sold or accepted as a sale or trade for value.
2.7. It is only a User's responsibility to make sure that the use of the Website is lawful in a User's jurisdiction. Any User who is knowingly attempting to circumvent restrictions, for example, including using a VPN, proxy or similar service that masks or manipulates the identification of a User's real location, or by otherwise providing false or misleading information regarding location is in breach with these T&Cs.
2.8. The Company reserves the right to request documentary evidence of Your age at any stage to ensure that persons who have not reached the Allowed age do not use the services of the Website. The Company shall have the right to suspend Your account and refuse Your use of the services if You do not provide the proof of Allowed age, or the Company suspects violation of this requirement.
2.9. Certain games may be unavailable in certain jurisdictions or at certain periods of time and User acknowledges and agrees to this.
2.10. By agreeing to the Terms, you authorize us to regularly conduct any checks: at our sole discretion, or those that may be required by third parties (including regulatory agencies) to verify your identity and contact information ("Verification").
2.11. During the Verification we may limit your ability to withdraw funds from the account.
2.12. Users are solely responsible for any state, local or federal taxes which may apply to the use of the Website or Games.
3.1. Use of the Website and access to games must be stopped by you if You have the following symptoms:
- epilepsy
- dizziness
- blurred vision
- eye or muscle cramps
- loss of consciousness
- disorientation
4.1. In order to participate in the games provided on the Website, a User needs to create a User account on the Website. An account is created upon registration on the Website, and allows a User to access the Games, and the Company to identify a User.
4.2. To create an account, a User must specify an email address and enter a password, which will then be used to enter the User Account. In addition, personal information may be required from a User: name, date of birth, passport details, phone number.
4.3. You agree to provide true and accurate information necessary to create a User Account. The name indicated during registration must correspond to a User's real name and must not contain errors.
4.4. The Company reserves the right to verify the data provided by a User in its sole discretion, including, but not limited to, requesting supporting documents. For example, to confirm the information provided by a User, the Company has the right at any time to request an identity document (including a copy of a passport / ID card). If this information is not provided, the Company has the right to suspend a User Account until the above documents are received and / or permanently close a User Account.
4.5. In case of any changes in the information above, a User must immediately notify the Company.
4.6. The Company has the right to refuse a User to open a User Account without explanation.
4.7. In case of any questions or difficulties upon creation of a User Account of use of the Website, User shall contact the support team by e-mail:info@crazywin.com.
4.8. One User is entitled to open one account. It is forbidden to open additional accounts in the name of family members, or use a single IP address, computer or other device without prior written permission of the Company. All other accounts opened by User will be treated as "duplicate" accounts. The Company reserves the right to immediately close such accounts, and:
- any actions made from the duplicate account will be considered null and void;
- all purchases from a duplicate account can be returned to User at Company's discretion;
- all Crazy Coins received or collected using the duplicate account will be forfeited and may be reclaimed by the Company. In this case User will be required to return Crazy Coins withdrawn from the duplicate account to the Company.
4.9. If You notice that You have more than one User Account registered on the Website under different names, You should immediately contact support.
4.10. By creating a User Account on the Website a User confirms that he/she is not involved in any kind of fraudulent transactions.
4.11. The Company strictly prohibits Users from selling, transferring and/or acquiring accounts to or from other Users. It is prohibited for Users to transfer Crazy Coins to accounts held by other Users.
4.12. By registering on the Website, User automatically agrees to receive newsletters and other communications through the e-mail specified during registration.
5.1. The Company is not responsible for any damage that User incurs as a result of unauthorized use of User's password from User Account by another person, as well as for unauthorized access to User Account. Any actions according to which User's username and password have been entered are considered valid. The Company recommends that all users change their password regularly in order to secure their Account (s). The Company's representatives do not ask Users to disclose their passwords. Users are advised to disable the password storage function in the browser in order to ensure stable operation of the program for protection against viruses, spyware and a firewall on your device. The loss or unauthorized use of User Account password must be immediately notified to the Company.
5.2. Loss of the password does not serve as a basis for any compensation.
6.1. User agrees to purchase Crazy Coins in User account only from the account/system and/or payment cards registered in the name of the User. The Company does not accept funds from third parties (friends, relatives, partners, spouses). If, during an inspection, the Company finds a violation of this condition, all Crazy Coins will be confiscated and returned to the Company.
6.2. User warrants that funds used to purchase Crazy Coins do not have criminal and / or illegal and / or unauthorized origin.
6.3. User undertakes not to refuse from previous transactions, not to cancel any purchases made by User that may cause a third party to refund the payment in order to avoid any legal liability.
6.4. The Company may at any time debit User Account in favour of payment of debt to the Company.
6.5. We may at any time, partially or completely (at our discretion) refuse to carry out any transaction requested by User through the Website, if the Company detects or suspects any violation of the Terms by User. No deal can be considered completed until User receives confirmation from the Company. If User does not receive confirmation that User transaction has been accepted, User must contact the support team.
6.6. No Refund. All purchases of Crazy Coins, items, upgrades, or other digital goods through the Website are final and non-refundable, regardless of the method of payment.
6.6.1. Crazy Coins have no real-world monetary value, cannot be exchanged for legal tender, and are not redeemable for any form of compensation.
6.6.2. By purchasing Crazy Coins, User acknowledges and agrees that:
6.6.3. By using Company's Website, User acknowledges and agrees that Company is not obligated to provide any refund or compensation for losses resulting from gameplay, User error, disconnection, or dissatisfaction with Company's Services.
6.7. In the states of New York and Florida, the maximum allowable redemption value for any prize awarded shall not exceed Five Thousand United States Dollars (USD $5,000). Accordingly, any prize with a value exceeding USD $5,000 shall be subject to reduction and shall be redeemable only up to a maximum value of USD $5,000.
7.1. User acknowledges that User will not perform the following actions on the Website:
- commit illegal actions, including, but not limited to fraud, the use of stolen, duplicated or otherwise illegally obtained credit or debit card data, an attempt or intention to directly or indirectly conspire with another User during games on the Website, the use of malware, errors in our software, participation in criminal activities, including the legalization of proceeds of crime;
- communicate in an offensive and / or aggressive manner, as well as use profanity, resorting to threats, humiliation or violent acts against Users and support team or any representatives of the Company;
- copy the Website or any of its parts in any form without prior written consent from the Company.
8.1. User has the right to close User Account (including deleting username and password) at any time by contacting us by e-mail: support@crazywin.com. If a User decides to close User Account, the Company will return the funds from User Account, having previously deducted the withdrawal.
8.2. The Company reserves the right to suspend or completely close User Account if there is sufficient reason to believe that User is involved in any kind of fraudulent transactions while using the Website or any of its Services, including if:
- User Account is associated with an Account that has been deleted.
- User Account is linked to existing blocked accounts. This gives the Company the right to close the Account, regardless of how it was associated with them, as well as block the credentials of these Accounts. Except for the situations specified in the Terms, any balance on User Account will be returned to User within a certain period of time at User's request after deducting the amount that User must return to the Company.
- User is attempting to hack into a system or conspiring.
- User has intervened or otherwise manipulated the software.
- User Account is used for purposes that are illegal under applicable laws, for example, a User attempts to access the Website from a country or state where the use of the Website is restricted.
- User posts derogatory or abusive information on the Website.
- User violates provisions of these Terms.
8.3. If any information that User provided is false, incomplete, inaccurate or misleading, or if the information provided during registration does not coincide with that indicated in User identification document, this is regarded as a violation of the T&Cs, and the Company is entitled to immediately close User Account and cancel all funds on the balance sheet in addition to other actions at our discretion, as well as refuse the use of the Services and the Website.
8.4. After closing User Account, all legal obligations between User and the Company are considered terminated. The Company reserves the right to pay any Account balances and bonuses at its own discretion.
8.5. The Company has the right to close User Account until User confirms that User has reached the required age. If after verification it turns out that User has not reached the Allowed Age and has completed transactions on the Website, in this case:
- User Account will be canceled;
- deposits made for the period until User has reached the Allowed Age will be returned to User;
- winnings will be lost, and User agrees to return to the Company the amount that was withdrawn from the Account.
9.1. If User Account is not accessed within 12 months, the Company will consider such an Account as "Dormant". If User Account was not accessed for 30 months, such an Account will be considered "Inactive". Funds held in "Inactive" Accounts will be transferred to the Company's account provided for storing players' funds. If you wish to reinstate this balance, you are welcome to contact customer support at any time.
10.1. The Website contains various materials and tools, including technology, design, software, texts, interfaces, images, video, sound design (hereinafter "Content"). All intellectual property rights (the "Rights") are owned by the Company.
10.2. Since the entry into force of the Terms, the Company provides the User with a personal, limited, non-transferable, non-sublicensable revocable license that allows you to access, view and use all the offers of the Website, including participation in tournaments and the use of other Services of the Website.
10.3. Users are prohibited from downloading (except when using the Website correctly), copying, recording, publishing, and distributing Website Content.
10.4. Users have the right to conduct live broadcasts of the game process on video hosting sites, to carry out a video recording of the game process and to post such videos to the public. For this purpose, the Company grants Users a revocable license to use the content of the Website at no cost. The Company has the right to revoke such a license at any time.
11.1. The Company has the right to make any changes without prior notice, including: to the software, the procedure for providing Services to Users, requirements for Users, as well as changes in accordance with current legislation. All changes take effect after posting a new edition of the Terms on the Website. Each User is solely responsible for reviewing the current Terms. The Company reserves the right at any time and without prior notice to make changes, edit, update and change any Terms for a number of reasons, including commercial, legal (in accordance with new laws or regulations), as well as for reasons related to customer service.
11.2. In case User disagrees with the changes, User can stop using the Website and / or close User Account. Upon the entry into force of the revised Terms, User's continued use of any part of the Website will automatically be considered as acceptance and acceptance of the revised Terms, including also (for the avoidance of doubt) any additions, deletions, replacements or other changes in identifying information relating to the Company.
12.1. The Company has the right, at our discretion, at any time to correct or supplement any Service that is offered on our Website as part of the updating of the Website, and also to stop and / or change any games or game events offered on the Website.
13.1. The Company, its employees, partners and suppliers of Social Games:
- Do not guarantee that the presented games are error-free;
- Do not guarantee that the services of Social Games will be available without interruption;
- Are not responsible for any loss, whether direct or indirect, caused by the use of website and participation in games
13.2. Users understand and agree that any actions during system malfunction or failure of the game are considered invalid. All funds and winnings received as a result of these actions should be written off.
13.3. Users agree not to harm the Company, its officers, directors, partners and service providers, not to make any kind of lawsuits and claims, agree to fully compensate all costs, expenses caused by the use of the Company's Website and participation in Games.
13.4. If the system crashes or an error occurs in the game (deviation from the normal game logic for any reason), the Company will take all measures to correct the situation as soon as possible, but declares that the Company is not responsible for any components and software, for malfunctions, for interruptions or loss of Internet connection or for any other technical errors that may restrict the player's access to the Website or prevent Users from using the Website and the Services smoothly.
13.5. When using the Services of the Website, circumstances may arise in which the bet was accepted or the payment was made with errors on the part of the Company (for example, incorrect setting of the conditions for game bets on our part due to an error, omission when entering information, due to a computer failure or an error made by us in calculating the number of winnings / returns due to you, including due to incorrect data entry manually or automatically). The Company has the right to limit or cancel any such bid at its discretion.
13.6. We are not responsible for all those losses or losses that a User or a third party may suffer as a result of malfunctions of information technology tools caused by attacks, viruses or other technologically harmful materials when using the Website and / or downloading materials contained on the Website, and / or links located on the Website.
14.1. If a User needs to file a claim relating to the work of the Website, please contact our customer support without delay by following the instructions located on the Website. Complaints are processed by the support team via mail only at: [address of leased office to be inserted]. A User will be informed of the status of complaint processing.
14.2. The complaint must contain clear and unequivocal information about the User's identity and shall give all the relevant details that gave rise to the complaint
- Account username;
- Full name as registered on the Account;
- Send the complaint from the registered email address;
- Email subject to contain Complaint reason;
- A detailed description/explanation of the complaint/claim;
- Specific dates and times associated with the complaint.
14.3. The Customer Support Team will provide an initial response to your query, and the Company will inform you of the outcome of your complaint within 10 (ten) days of receiving it. In the event that the nature of the investigation is such that more time is necessary to complete it, this period may be extended further.
14.4. Users agree that records on the server are always the final and priority evidence in determining the outcome of any claim.
Users realize that the result of Games on the Website is determined by our random number generator, which generates events randomly. User accept the results of all Games. In case there are differences between the Game results on your computer and on our server, the results on our server shall be final and undeniable. We use User contact information when there is a need to contact Users regarding this dispute. User Account balance is the amount currently held on the Company's server, even if it is different from what is actually displayed on User screen. This decision is final and incontestable. Any amounts lost as a result of a human or mechanical error, are not subject to recovery.
15.1. These Terms shall be governed by and construed in accordance with the laws of the state of Delaware. You agree with the exclusive (sole) right of the courts of the state of Delaware jurisdiction to settle any disputes (including claims for compensation and counterclaims) that may arise in connection with the creation, lawfulness, result, interpretation or action of legal relations established by the Terms.
Users agree that you will, at your own cost and expense, indemnify and hold us and our directors, officers, employees and agents harmless from and against any and all claims, disputes, liabilities, damages, judgments, settlements, actions, debts or rights of action, losses of whatever kind, and all costs and fees, including reasonable legal and attorney fees, arising out of or relating to (A) your breach of these T&C; (B) any use or misuse User Account, the Website, software, the Services, and the Games by any person including yourself; (C) User violation of any applicable laws; and/or (D) User negligence or misconduct that results in actual or potential liability to the Company.
The information on the Website is provided “as is.” The Website does not warrant, either expressly or by implication, the accuracy of any materials or information provided on the Website or their suitability for any particular purpose, and expressly disclaim all warranties, including, but not limited to, warranties of merchantability or fitness for a particular purpose. The material and links to third-party websites and resources that may be included on this Website are provided for informational purposes only.
The Website provides links to and/or refers you to other Internet websites and/or resources of which we have no control. You hereby acknowledge and agree that we are not responsible for the availability of such third-party websites and/or resources. Furthermore, we do not endorse, and are not responsible or liable for, any terms and conditions, privacy policies, content, advertising, services, products and/or other materials at or available from such third-party websites or resources, or for any damages and/or losses arising therefrom.
© 2025. All rights reserved by CrazyWin